Right person · Right inbox · Every time
The contact
directory.
Email lands on the right desk and the SLA clock starts. Don't ping the warehouse direct — sales-ops is the front door for anything not order-related.
Submit an order
b2b-orders@lucyd.co
Order Entry · Customer Service
SLA · Same-business-day SO #
SO status · discount approval · account questions
wholesale@lucyd.co
Sales Operations
SLA · 1 business day
Customer returns · damaged product
info@lucyd.co
Customer Service
SLA · 2 business days
Credit apps · terms · tax exempt
ap@lucyd.co
Finance · Accounts Payable
SLA · 3 business days
Commission questions · statements · 1099s
ap@lucyd.co
Finance
SLA · 3 business days
Contract · escalations · program questions
wholesale@lucyd.co
Sales Leadership
SLA · 1 business day
Mailing address
Innovative Eyewear, Inc.
11900 Biscayne Blvd, Suite 630
Miami, FL 33181
United States
NASDAQ: LUCY